Monday, December 31, 2007

Happy New Year


Happy New Year everyone.

Can it really be eight years ago that we were anticipating the new millennium and expecting the end of life as we knew it because all the computers in the world were going to crash at midnight? That seems rather silly now, doesn't it. But how is that eight years are gone, in the blink of an eye?

I am grateful that another year has passed and we are all healthy, have a warm home and plenty to eat. I am grateful for my family - we have our quirks but none of us are too nutty, no one has ever been in jail, homeless, drug or alcohol addicted or institutionalized. I am grateful for my children, although granted they are meeting the definition of children less and less . I am grateful that I have a job I enjoy that allows me to live a comfortable life and will hopefully provide enough overtime in the next few months to pay off the Christmas Visa bill :-(

I am especially grateful that ERson will be returning to the United States soon, it has been a long, difficult time since I've seen him last - the relief of having him back in our country will be indescribable. I have nothing but the deepest respect and admiration for all the other parents, spouses and families of our Armed Forces members that have served much longer deployments in much more dangerous locales than my son. Please support our troops and their families that sacrifice so much.

So drink a glass of champagne, but don't over imbibe. You don't want to end up in the ER with a tube down your throat into your lungs, a tube up into your bladder and a tube up your nose down into your stomach because you are too out of it to drink the charcoal safely. Please designate a driver or make plans to stay overnight where you are so that no one is killed on this night of celebration.

And for all my comrades working in the trenches tonight - boy do I feel bad for you!

Don't try to rob Santa -fool!

Via Law dog is a story about why it's not a good idea to try and rob Santa. Go Rednecks!

Pond Scum

The lawyer in this story is lower than pond scum. Hopefully the local Bar Association will take care of him.

H/T William

Sunday, December 30, 2007

Kendra's Law

This all sounds good but since we can't get local governments to fund any inpatient beds or outpatient treatment I can't see it working here without some big changes.

Many years ago I worked a community that had a huge psychiatric facility, in it's heyday there were over 1500 beds. The patients there were made to function at their highest ability, they ran a farm and a dairy, worked in the kitchens or laundry - generally lead a productive life. But then the government decided it was illegal to make patients work. Now inpatient mental health patients sit around all day, watching TV and smoking. And once a day or less they have some form of therapy, usually not even with a psychiatrist. The focus is on medicating their symptoms, not teaching them how to deal with life.

And that huge hospital? All those beds have been closed by the government, it sits empty now, the farm and dairy closed. And all of the 1500 inpatients? The older ones went to nursing homes, a few went to half-way houses but most of them are now homeless. Is that better that living in a institution where they were warm, fed and medically cared for?

Friday, December 28, 2007

Medication reconciliation

The Happy Hospitalist has a great post on all the pitfalls and perils of the medication reconciliation process - go check it out. And here is the greatest paragraph ever written:

'For the amount of time a nurse spends hunting down this information, you could hire two or more full time medication reconciliation clerks in the ER who do nothing but gather information. They do it right the first time and the benefits extrapolate down line to the entire hospital system in terms of job satisfaction, patient safety. Putting ER nurses in control of a clerical job with high job dissatisfaction is a losing effort. And that losing effort results in bad information being extrapolated downline through the entire hospital system. It leads to medication errors. Over and over again. It starts with poor information from the patient and extends down the tree of data entry. Just as I did not go to school for 11 years to data gather a list of meds, neither did the nurse.'

Nursing practice

This post by Scalpel has opened quite a can of worms.

A couple of the comments really have my back up.

As a nurse I am bound by law, hospital policy, ethics and my states Nurse Practice Act. I am responsible for my own practice just as the doctor is responsible for his. I don't blindly do what the doctor orders. I need to know if the order is appropriate, safe for the patient and within my scope of practice. The physician is not my boss and he cannot fire me any more than I can fire him. We work together collaboratively to provide safe, high quality care for the patient. We are a team - although I have certainly worked with some MD's who don't seem to grasp that concept. I have seen some orders that were blatantly wrong or unsafe and had I carried them out without question would have caused harm to the patient. For instance when the doctor wasn't watching where his mouse clicked and ordered 10mg Norcuron IM for my patient when he really meant Norco. Big difference between relief of sprained ankle pain and complete muscle paralysis and death.

If the physician orders something that is wrong and I carry it out I am liable for the error, he may be sued also but it'll be my ass on the line for actually carrying out the order and causing patient harm.

And for the physician commenter's who suggested 'get rid of those nurses and replace them with some who will follow orders' - I have close to twenty years of Emergency and Critical Care experience, I cannot just be 'replaced.' If I feel something is unethical, immoral or unsafe it is my right to say so, that is part of my job. It is my job to be my patients advocate.

In this particular case, the patient was making homicidal statements toward others. At that point the police need to be called, a 5150 written and the police to stay at the bedside until the patient is not a threat to staff safety which may mean medicating him against his will. The ER staff should not be trying to take care of agitated and threatening people alone. The police are trained and armed. Yes it is inconvenient for them to be called but it is a hell of a lot more inconvenient for me to be injured or killed at work by someone in the midst of a psychotic episode.

When will I medicate a patient against their will? When they are so agitated that there is a very high likelihood that they will injure themselves or a staff member, When I know that transport is coming to take them to a psych facility and I know they aren't going to cooperate (if they are on psych hold.)

Addendum: From a legal standpoint

1. The right to know.

Informed consent means that the patient, after being provided adequate information about their condition and proposed treatment, knowingly and intelligently, without duress or coercion, clearly and explicitly give their consent to the proposed treatment. Cobbs v. Grant, 8 Cal. 3d 229, 502 P.2d 1, 104 Cal. Rptr. 505 (1972).

Before a patient decides to consent or not consent to treatment, the physician must explain the following:
  • The patient's right to refuse treatment with antipsychotic medications;
  • The patient's right to be medicated over their objection only if there is a legally defined emergency or a legal determination of incapacity;

Thursday, December 27, 2007

Thoughts on Product Liability

My adorable daughter received a video game for Christmas called 'Dance, Dance, Revolution.' Basically it involves a plastic mat that goes on the floor with four places you step: up, down, right and left. Arrows scroll up the TV screen and you have to step on the corresponding arrow on the pad at just the right time. Sounds fun right?

Well, it is Christmas morning and we open up the package and pull out the directions. As we start reading we realize that the directions are not actually directions but THREE PAGES of warnings. Yes, three pages. Good God. Don't use in the rain, don't use next to a window, don't use if it is wet, don't use wearing socks, don't use if you have heart problems, are pregnant, have seizures and so on and so on.

I HAVE NEVER SEEN SOMETHING SO RIDICULOUS.

Part of the problem is the courts. How about the person who made millions of dollars in a lawsuit because she put a container of coffee between her legs while wearing short and got burned. Duh. How can it be that any court would find the company liable for the woman's stupidity. Coffee is hot. If you think putting it between your thighs while driving is a good idea then YOU ARE AN IDIOT. Terminal stupidity. Not only will you win your lawsuit, you, and the lawyer that is representing you, are now liable for all the court costs as well as the defendant's lawyer bills and the lost wages of the jury and so on and so on.

And how about the guy that was trying to break into a building and fell through the skylight, he successfully sued the building owner for his injuries. WHAT!!! That jury should go before the firing squad. Let's see, you were in the commission of a crime when you got injured? Hmmm. YOU ARE A DUMB ASS! You, and the lawyer who is representing you are now liable for all the court costs, the defendant's lawyer bills and all the lost wages from everybody involved in this farce. Oh yeah, you GOT WHAT YOU DESERVED!

You used your blow dryer near water and got shocked? Well it is no big secret that electricity and water don't mix so I guess if you ignore this it must be natural selection at work. Survival of the fittest and you ARE TOO STUPID TO LIVE!

Remove the safety mechanism from your table saw because it gets in your way and then cut off your fingers? YOU ARE A MORON! Enjoy your new, fingerless existence. And you are here-bye forbidden to use any type of power tool.

People like this are not societies problem. It's no ones fault that they are idiots. Why should manufacturers have to imagine every conceivable way in which their product could be mis-used and print up pages and pages of warnings JUST IN CASE some moron does something so patently stupid that they are injured? How much excess energy and materials is consumed by making up the warning labels and sheets that are now enclosed with everything you buy?

Good Grief!

Wednesday, December 26, 2007

Where DO the Morbidly Obese Go When They Die?

Oh dear, this is bad. File under thing I never thought of, and hope to forget soon.

Poems for a Modern Christmas


As we are enjoying the holidays, let's spend a moment thinking about all the courageous men and women who are far away from home.

Here is a wonderful Christmas poem

This was the first Christmas at our house where we weren't all here. It was heart-breaking. I had hoped he would at least be able to call home but I guess armed conflict doesn't pause for Christian holiday celebrations. His tour has about 1 month to go and then he will be back in the US for several months. This will probably be the longest few weeks in history.

For all of you that had a wonderful holiday surrounded by your loved ones and enjoying excessive food, drink and piles of presents - give thanks to all our armed services members, past and present, that willing sacrifice to ensure that our country remains free. Send a box to a serviceman or contact your local base and find out what you can do to help the family members left behind.

A SOLDIER'S CHRISTMAS

T'WAS THE NIGHT BEFORE CHRISTMAS,
HE LIVED ALL ALONE,
IN A ONE BEDROOM HOUSE MADE OF
PLASTER AND STONE.
> > > > > > > > >
I HAD COME DOWN THE CHIMNEY
WITH PRESENTS TO GIVE,
AND TO SEE JUST WHO
IN THIS HOME DID LIVE.
> > > > > > > > >
I LOOKED ALL ABOUT,
A STRANGE SIGHT I DID SEE,
NO TINSEL, NO PRESENTS,
NOT EVEN A TREE.
> > > > > > > > >
NO STOCKING BY MANTLE,
JUST BOOTS FILLED WITH SAND,
ON THE WALL HUNG PICTURES
OF FAR DISTANT LANDS.
> > > > > > > > >
WITH MEDALS AND BADGES,
AWARDS OF ALL KINDS,
A SOBER THOUGHT
CAME THROUGH MY MIND.
> > > > > > > > >
FOR THIS HOUSE WAS DIFFERENT,
IT WAS DARK AND DREARY,
I FOUND THE HOME OF A SOLDIER,
ONCE I COULD SEE CLEARLY.
> > > > > > > > >
THE SOLDIER LAY SLEEPING,
SILENT, ALONE,
CURLED UP ON THE FLOOR
IN THIS ONE BEDROOM HOME.
> > > > > > > > >
THE FACE WAS SO GENTLE,
THE ROOM IN SUCH DISORDER,
NOT HOW I PICTURED
A UNITED STATES SOLDIER.
> > > > > > > > >
WAS THIS THE HERO
OF WHOM I'D JUST READ?
CURLED UP ON A PONCHO,
THE FLOOR FOR A BED?
> > > > > > > > >
I REALIZED THE FAMILIES
THAT I SAW THIS NIGHT,
OWED THEIR LIVES TO THESE SOLDIERS
WHO WERE WILLING TO FIGHT.
> > > > > > > > >
SOON ROUND THE WORLD,
THE CHILDREN WOULD PLAY,
AND GROWNUPS WOULD CELEBRATE
A BRIGHT CHRISTMAS DAY.
> > > > > > > > >
THEY ALL ENJOYED FREEDOM
EACH MONTH OF THE YEAR,
BECAUSE OF THE SOLDIERS,
LIKE THE ONE LYING HERE.
> > > > > > > > >
I COULDN'T HELP WONDER
HOW MANY LAY ALONE,
ON A COLD CHRISTMAS EVE
IN A LAND FAR FROM HOME.
> > > > > > > > >
THE VERY THOUGHT
BROUGHT A TEAR TO MY EYE,
I DROPPED TO MY KNEES
AND STARTED TO CRY.
> > > > > > > > >
THE SOLDIER AWAKENED
AND I HEARD A ROUGH VOICE,
"SANTA DON'T CRY,
THIS LIFE IS MY CHOICE;
> > > > > > > > >
I FIGHT FOR FREEDOM,
I DON'T ASK FOR MORE,
MY LIFE IS MY GOD,
MY COUNTRY, MY CORPS."
> > > > > > > > >
THE SOLDIER ROLLED OVER
AND DRIFTED TO SLEEP,
I COULDN'T CONTROL IT,
I CONTINUED TO WEEP.
> > > > > > > > >
I KEPT WATCH FOR HOURS,
SO SILENT AND STILL
AND WE BOTH SHIVERED
FROM THE COLD NIGHT'S CHILL.
> > > > > > > > >
I DIDN'T WANT TO LEAVE
ON THAT COLD, DARK, NIGHT,
THIS GUARDIAN OF HONOR
SO WILLING TO FIGHT.
> > > > > > > > >
THEN THE SOLDIER ROLLED OVER,
WITH A VOICE SOFT AND PURE,
WHISPERED, "CARRY ON SANTA,
IT'S CHRISTMAS DAY, ALL IS SECURE."
> > > > > > > > >
ONE LOOK AT MY WATCH,
AND I KNEW HE WAS RIGHT.
"MERRY CHRISTMAS MY FRIEND,
AND TO ALL A GOOD NIGHT."


image and poem credit

Monday, December 24, 2007

The wrapping is done, finally. The children are in bed except for the one overseas where it is actually the middle of the day.

The eggnog is drunk - raw eggs, heavy cream and all! Heart attack or Salmonella here I come.

'A Christmas Story' has been watched and I still laugh every time someone tells Ralphie that he'll 'shoot his eye out.'

The stockings are filled, the fudge is made and the Christmas cookies are frosted. Me, I am exhausted and am going to bed. Thank goodness for the kids being older and not getting up at the crack of dawn any more.

So, Merry Christmas to all, and to all a good night!

image credit

Sunday, December 23, 2007

Oh It's Gonna Be a Bad Day

My shift starts at 0700. At 0703 I get my first patient, a 4o year old female with no medical history who has a 1 day history of epigastric pain, nausea and vomiting. The triage nurse was sharp and noticed that the lady was also pale and sweaty, could be possibly from gastroenteritis but she brought her straight back to the cardiac room anyway where we immediately did an EKG.

The EKG didn't show any acute ST elevation but she did have some ST depression in her inferior and septal leads. The doctor orders cardiac labs, aspirin and nitro.

It is now 0710 (when it comes to cardiac-we are a well oiled machine) I give her 4 baby aspirin to chew while a colleague establishes an IV with saline running TKO. At 0711 I give her one nitro under her tongue after educating her on the medication and why we are giving it. At 0712 she says those words that strikes fear into every nurses heart:

"Oh.....I don't feel very well." At the same moment the red alert alarm goes off on the cardiac monitor - the other nurse and I look up and instead of a row of cardiac complexes marching across the screen we see 2. Two complexes equals a heart rate of about 18. Not really compatible with life, which was evidenced by my patients eyes rolling back in her head as she starts seizing from lack of oxygen to the brain.

My friends, this is an 'OH SHIT' moment.

Then adrenalin hits, the other nurse pops open the crash cart drawer and starts pulling out the pacer/defibrillator pads to apply to the patient. I yell out the door for help as I am pulling out the ambu bag to ventilate the patient. I can hear the central monitor alarms ringing out at the desk.

Bag the patient, start CPR, give epi, intubate, give atropine and continue CPR, open up the saline and put it on a pressure bag - now we have a pulse but the rate is still slow, hang a vasopressor to bring up the heart rate and blood pressure. Call the cardiologist and the cath lab, now the blood pressure is coming up - 78/40, still critically low but better than 0. Heart rate is now 48 and rising.

0723 and the cardiologist arrives. The blood pressure is 88/53 and the heart rate is up to 57. we transport the patient to the cath lab.

0740 I arrive back in the ER with an empty stretcher, pulse still pounding from the adrenalin rush. In the last 40 minutes all my rooms have been filled and as I am coming down the hall I see several nurses and the doc in one of them intubating another patient.

Oh boy. It's gonna be a bad day!

And the patient had a 100% occlusion of the RCA artery which was stented successfully, she was extubated after the procedure and went home the next day with no permanent cardiac damage. This is just the kind of patient that would have been misdiagnosed a few years ago, middle-aged female with no significant medical history, non-smoker and vague GI symptoms. Her only real risk was family - her dad and uncle both died young from MI's.

Saturday, December 22, 2007

Christmas, or In which all the sad and lonely people come to the ER

I often wish I had been an adult during the 40's and 50's. Life was simpler then in many ways. Mom's didn't have to work so that the family could barely scrape by instead of being homeless. Kid's got kicked outside in the morning when they didn't have school and they played all day outside, riding bikes, skating, climbing trees and so on. An obese kid was a rarity then. Grandma and Grandpa lived in the spare bedroom not a condo in Florida or, even worse, a nursing home. The Aunts, Uncles and cousins lived in the same town so cousins grew up together, the whole family got together on Sunday after church for Sunday dinner. Sigh.

Now, families are fractured - spread all over the earth. Mom and dad both work, the kids are alone after school doing God knows what and getting into all kinds of trouble. The elder relatives live far away and when they can't take care of themselves are shuffled of into a nursing home.

That makes this time of year a busy one for the ER. In addition to the increased volume of patients from flu and pneumonia we are now seeing a surge in little old people that are basically lonely. Along with that, our psych visits have doubled or tripled and we are seeing a large amount of homeless people with vague complaints who basically just want to get in out of the cold. Who can blame them?

A large part of our recent patients don't really benefit from our superb IV starting skills or our knowledge of critical care drips and procedures. The thing that does them the most good is a smile, warm blanket and someone to spend time with. What a shame that an ER has to fulfill the role that should be the responsibility of the family.

In my ER we all bring in lots of goodies like Christmas cookies and Hot Chocolate to give to our patients. The local Wal-Mart has donated a crate of toys so that every child that comes in on Christmas eve and Christmas day can have a new toy. The kitchen serves a free holiday dinner for all on Christmas day and all our local homeless are welcome. It is the one day of the year that corporate greed is given the day off.

Merry Christmas everyone.
Actually took place in a place far away and long ago.

Med student goes and sees pt with chest pain, he presents to the attending. The patient is chest pain free so the attending suggests he order some Nitro Paste.

The nurse picks up the chart and notes orders for labs, Xray, EKG and 4" of Nitro Paste!

Nitro paste is a vasodilator and the usual dose is 1/2 to 1 inch. This order is a 4 to 8 time overdose which has a good potential to cause serious drop in blood pressure and possibly death.

The nurse blurts out "4 inches!" and the med student overhears her.

"Well what do you usually order?" He asks.

Oh no you don't, if you don't know what you are doing then look it up, call the pharmacist or ask your attending who, by the way, is supposed to be supervising you.

This was one of many experiences I had at 'great big teaching hospital.' When I went there I had the picture of the immaculately attired attending leading a pack of residents and med students around, teaching them and supervising them. Instead, I found the attendings rarely around (except for in the ER) except during rounds and boy, they didn't want to be called either. And the most junior resident, who had the least knowledge and experience, was left as house officer at night when everyone else went home. Because they would get reamed out when they called there supervising resident they were afraid to and would try to blunder through instead of asking for help. For instance, the medicine resident was responsible for admissions. when the ER was busy the resident would be backed up for hours, delaying admissions and clogging up the ER. But they would never, ever call for backup to get caught up no matter how long it meant the patients languished on the ER gurneys, sometimes twelve or more hours waiting to get admitted.

What kind of a system is that? And what kind of hospital lets that happen? I haven't worked there in a million years or so, I wonder how things have changed with all the quality measures? How do you get a door to antibiotic time in under 4 hours if it takes 2 hours to get to the triage nurse and another 4 to 6 hours to get into a bed? And why does it take that long? Part of the reason is all the patients waiting to be admitted , waiting for an open bed, waiting for the nurse upstairs to take the patients.

I'll say it before and I'll say it again. The solution to ED throughput is not getting them in the front door faster, that is why provider in triage is a farce. The real solution is to fix all the endless problems that prevent them from leaving the ER.

Have the expectation that the ER doc will make a disposition decision in a reasonable amount of time.

Expect the consulting doc to respond and write orders withing a half an hour or give phone orders or give the ER physician the ability to write quick holding orders then the consult can see them at their leisure while they are comfortable in their room.

Expect an immediate bed assignment. Period. I'll post later about the million things that clog up inpatient rooms.

Expect the floor nurse or charge nurse to accept the patient within 1/2 hour of the bed being assigned. Have an admissions nurse to do all the reams of paperwork that has to be done. Always, always, always have a ward clerk. Ridiculous to save $10 and hour and make a nurse take time away from the bedside to input orders. Criminal really.

Have enough transporter to take the patients in the hospital where they need to go. Transporting a patient to their room takes time, that is time where the nurse gets further and further behind and time added onto the ER nurses stay. Again, why save $10 an hour here? Stupid.

Hospital administrators like to spend a million dollars to save a dime. It is terrible business and very short sighted. I hope in my lifetime I will see them get a CLUE!

Thursday, December 20, 2007

Killer Colds

First killer Staph and now this. The virus that causes the common cold is mutating into a super-cold.
I was looking through stat counter at people who have visited and I found THIS!
Some sweet soul nominated me for a Medblog of the year award, how nice was that. I've been blogging for close to a year and I still find it absolutely amazing that I have readers, when I started it was all about letting off steam and relieving stress, I never thought anyone would ever read it. I'm amazed everyday at all the new (cyber)friends I have met all over the world and the fact that no matter how far away we are from each other how similar our lives are.

I just want to thank you all and wish you a Happy Hanukkah, Happy Kwanzaa, Merry Christmas, Happy holidays to be politically correct, (gag!)

Peace and prosperity to you all in the New Year.

Wednesday, December 19, 2007

Exhausted!

Christmas shopping ugh! Exhausted. Every year I wait until the last minute, why oh why do I do this to myself? My feet are roughly twice the size they were this morning when I left. I am on my second BIG drink and am just now starting to unwind. HO HO HO. Hah! More like Bah, HUMBUG!

Monday, December 17, 2007

Grand Rounds

Grand Rounds is in Haiku this week! Check out this weeks edition at Trick Cycling for Beginners.
I'm actually rather jealous, Haiku completely defeats me. I would agonize for hours before coming up with one lame Haiku in high school english. The amount of imagination to come up with enough for a whole edition of Grand Rounds is unbelievable. Lovely job.

Cranky Prof RULES!

This woman is lost on academia, she obviously was an ER nurse in another life. If I only possessed her eloquence, sigh.

Helpful Hints

As I was washing out the 6" gaping laceration on the back of my patients thigh just under his buttock I wondered to myself why anyone thinks they can out-run a police dog. I would have asked him but he didn't seem to be in the mood to chat as he was otherwise occupied with his pepper-sprayed face, his 3 sets of taser darts and the fact that he was shackled and hog-tied.

I've met police dogs, they are most often German Shepard's who come specially equipped with strong muscular legs and great big, shiny white teeth. I've seen them at work both in exhibitions and on Cops, a show I'm ashamed to admit I'm secretly addicted to, and I wouldn't want to be running with one of those dogs on my heels. As an ER nurse, I've seen the runner more than once and each and every one of them are well chewed when they arrive although this guy helped inflict his own laceration because he was so hyped up on meth he just kept running with the dogs teeth sunk into his leg.

So, my helpful hint for today is this: If you have committed a crime and are running from the police and they tell you to stop or they'll let the dogs loose, STOP. The dog always wins. The ass always loses.

Sunday, December 16, 2007

How to Get Tasered in the ER

It didn't start out well, a major drama alert in the waiting room as the patient who had come in for back pain (it was his 13th visit for the same complaint in the last three months) decided he had waited too long and threw himself on the floor and faked a seizure. He had spent the previous hour moaning and crying and carrying on so bad that several elderly patients, who were truly ill, had offered to wait longer so he could go back first and then thought the ER staff were heartless assholes because their generous offer was refused. I'm sorry, but HIPPA prevents me from telling your that he is here in this ER at least once a week with a 'pain' complaint and when he isn't here he is at one of the other four hospitals in town. We've intubated him twice because he takes narcotics handfuls at a time to get high and sometimes over-estimates his dose. He's been told he will not get any further narcotics from our ER but he always tries.

So after the fake seizure we took him back because of all the disturbance in the lobby. He continued to yell and carry on intermittently about the wait. The doc went and saw him and told him no pain meds other than Toradol and a prescription for Motrin or Tylenol. The nurse went to discharge the patient and he refused to leave until he got some "mother-fucking pain medicine." Security was called to escort him out and he started screaming at them, the two that showed up called for back up from the police officer that worked in the ER on nights. When he showed up they tried to talk to him and get him to cooperate, he responded by throwing the mayo stand at them. The cop calmly told the patient to back up against the wall or he would be tasered, he refused and rushed them.

And that is how you get tasered in the ER. The cop tasered him and the guards took him down and handcuffed him. Instead of a shot of Demerol he got electrical therapy and a trip to the jail for multiple charges included attempted assault on a police officer, attempted assault (on the guards,) giving fraudulent information to obtain narcotics, parole violations, outstanding warrants and so on. Brilliant.

Wouldn't it have just been easier to buy it on the street? Oh that's right, then it wouldn't be free like at the ER.

Friday, December 14, 2007

More on Frequent Flyers

The Happy Hospitalist has encounters frequent fliers also, read his post on how 5% of the patients consume 50% of our resources.

Customer Service on the Floors

I was a floor nurse for years before I became an ER nurse. I was 'raised' a certain way by the nurses that mentored me and it saddens me to see that a lot of that has gone by the wayside.

Number one -keep the hospital clean and shining. Who wants to be a patient where the floors are grimy and you rarely see a housekeeper? Paint regularly. Make sure that the cubicle curtains are clean and in good repair. If you are laying in a bed sick you have a lot of time to look around and notice the little stuff like dirt in the corners.

Number two - have enough staff to take care of the patients. Call lights should not be on for more than a few minutes. Have enough aides and nurses. Always have a ward clerk. It is asinine to have a nurse have to input orders and answer phones. The nursing staff needs to be at the bedside, not being a clerk. Bring back Candy Stripers. Not only is it good community service for high school kids, it is great for the patients.

Number three. When an admit comes to the floor, have the room ready with an IV pole, oxygen set up and a pillow and warm blanket. Be there to greet them. It looks bad when the ER or recovery room nurse pushes the patient up to the floor and has to leave the patient in the hall while they move furniture, find an IV pole and track down someone to help them with transferring the patient. The patients notice and it makes them feel unwanted.

Number four - remember when we went to school and learned about a.m. and h.s. care? Patient comfort is a BIG satisfier. They don't notice your knowledge about drug interactions but they sure do notice if their sheets are damp and wrinkled and no one ever offers them a wash cloth after they toilet. (assuming they can't do it on their own.)

Number five - part of the patient is their family. Make sure there are comfortable, clean chairs for visitors.

number six - have an admissions and discharge nurse on duty 24-7, it frees up the floor nurse to not have to do all that burdensome paperwork and actually focus on patient care.

number seven - directors need to be out on the floors. Daily rounds. Expected to work when the floor is short staffed and help out with lunches etc. Nothing make your staff hate you like when they are working two nurses short on evenings and you sashay out the door in your four inch heels. Staff respect managers who are there for them.

number eight - the hospital administration needs to focus on retention and continuing education. Qualified skilled staff is the hospitals greatest asset. It is time to lose the notion that a nurse is a nurse. It is like saying any surgeon is OK. Who would you rather have taking care of you? The surgeon that performed the procedure once or the one that has done it thousands of times? Same goes for nurses, they are with you 24 hours a day, not the doctor, and it is imperative to have the ones that recognize subtle changes in condition before a crisis occurs, the ones that know the symptoms of complications, drug adverse reactions, shock, infection and so on.

Thursday, December 13, 2007

The New ER Fad

The fad of the day in the ER is some form of Provider is triage, Rapid Medical Screening or whatever name admin can come up with. In their endless search to increase business we are now catering to the very business that is bankrupting us, the med-i-caid or indigent self-pay people that rarely pay their bill. Hospitals are dedicating rooms to prompt care to increase the speed at which we see the dental pain, back pain, cold symptoms crowd while the sicker people, who are having oh, say an emergency are still waiting in the lobby for a bed to open up.

In administration's ceaseless quest, they are focusing on quantity rather than quality. Well if we see those patients faster it will reduce our left without treatment rate (people that sign in and then leave before seeing a provider.) Have we ever considered that they leave without treatment because they didn't need to be here in the first place?

Here's a thought. We want to improve ER flow, improve patient satisfaction and increase our business.

OK. First we are going to focus on staffing. There needs to be enough providers to get the patients seen in a timely manner and enough nurses to carry out the orders in a timely manner. Hire enough aides to answer the call lights, keep the patients clean, warm and dry - deliver drinks and meals where appropriate. Pay your staff enough that they will stay and invest in continuing education so that they are the smartest, top notch bunch around.

Second, present a clean, shining face. Who wants to come to an ER where the lobby is decorated with salvation army rejects and homeless are camping out their watching TV. Hire enough housekeepers and security guards to take care of these problems. ER walls get beat up, buy a little paint now and them. Steam clean the gurneys regularly, they get pretty gross and when you are laying on one for three or four hours you have plenty of time to notice the filth. If I am a patient and I walk into a lobby that is dirty and disheveled, I will turn around and walk right back out. If I feel my room is dirty, I will never return.

Third. Get the patients out of the ER. That is where the problem is, not getting them into triage faster but getting them dispositioned. This is a multi-factoral problem. We must expect that labs will be drawn quickly and resulted as quick as possible. Diagnostic tests will be done STAT, that means xrays, CT's, vascular tests etc. The rad's must be expected to read and result the tests in 1/2 hour OR LESS. Once a patient is deemed admittable then they need to go to a bed. This nonsense of waiting hours for a consulting doc to show up has to stop, either they or the ER doc needs to provide holding orders and the patient can go to a room to be seen at the doctors leisure.

Fourth. Short staffing is not to be allowed. Hospitals must be expected to be able to staff for surges. If there are beds empty they must not ever make the ER hold admitted patients or be heavily fined. If they are facing monetary sanctions then I expect they will make the effort to staff appropriately. For instance, my hospital has been known to have just enough floor staff at the start of a shift to take care of the patients already in the hospital. Any admits have to hold in the ER for a discharge or for the next shift when hopefully staffing will be better. NOT ACCEPTABLE.

Fifth. Make sure that there is enough equipment in good working condition for the staff to do their job. I can't imagine how many extra minutes I lose every day trying to find a thermometer or a computer that hasn't crashed or a telephone.

This is how to attract paying patients and make them want to return to your ER. Not by filling your ER full of non-paying or under-reimbursed clinic patients.

Stay tuned tomorrow and I'll talk about what to do to improve things on the inpatient side.

Wednesday, December 12, 2007

I see Scalpel is still hated by the migraine crowd.

Well at the risk of unleashing an avalanche of hate comments upon myself I would like to join in. The ER is not a chronic pain clinic. The ER is not a chronic pain clinic. The ER is not a chronic pain clinic.

And if you do have to come to the ER with your chronic pain whether it is a migraine, back pain, neck pain, carpal tunnel pain do not be rude and obnoxious when you have to wait for the people who are having strokes, heart attacks, respiratory arrest, rupturing aortic aneurysms, appendicitis, ectopic pregnancies, gall bladder attacks and so on. These are Emergencies. They are LIFE THREATENING. They must be attended to first. That is how the emergency room works. I'm sorry you are having pain, frankly I have no pain tolerance at all and I'm sure it must suck but you didn't just develop that pain and it is not going to kill you in the next couple of hours. You may feel like you'd rather be dead but you aren't going to die. And frankly, if you are telling me you have a ten out of ten headache and an hour later you are screaming at me in the lobby, I have to wonder. I have had a seven out of ten headache and I didn't want to move my head or speak above a whisper because it made my head feel like it was going to explode.

Your failure to plan ahead does not constitute an emergency. Don't expect me to feel sorry for you because you took your months worth of narcotics in eleven days and get get a refill for another nineteen. Don't expect us to give you a prescription for more. Don't think we will fall for it when you tell me that you forgot to call your doctor for refills when you show up in the ER Friday night at 7 pm. Surprisingly, we aren't stupid. And FYI, we always let your PMD know you were in the ER so if you are on a pain contract - you just screwed yourself.

If you show up in narcotic withdrawal because of the above we will treat your nausea, we will give you fluids, we will give you a prescription for anti-nausea med's and maybe even clonidine to block some of the symptoms but we still won't give you a prescription.

Oh, and if you appear during business hours and tell us your doctor sent you, I will call the office to see if that is true.

Tuesday, December 11, 2007

Elder Care

"This is unit 62 to base, we are enroute with a 79 year old female from the local nursing home. We were called today for low oxygen saturations. The staff states that the patient has had low oxygen saturations for four days but they were able to get them up after respiratory treatments, today she did not respond to therapy. On our arrival she had an O2 Sat of 59%. We have her on an Albuterol nebulizer at this time, IV established running TKO and a blood glucose of 78. We have an ETA of two minutes."

Great, another helpless old person who the local SNF (skilled nursing facility - hah, like there is any skill to be found there.) Has been trying to kill for four days.

The doctor, respiratory therapist, another nurse and myself greet the ambulance crew in the room. On the stretcher is a frail little old lady weighing about 90 pounds. She is puffing like a steam engine and clearly on the brink of respiratory arrest. As we transfer her to the ER gurney and swing into action the medic tells the rest of the story. With disgust clearly evident in his voice he tells us that the staff did not even have the patient on oxygen when they got there and that the one nurse he could find barely spoke English and didn't know jack about the patient or her history. He had taken the patients whole chart against there adamant objections.

A brief glance at the chart reveals a history of multiple strokes, diabetes, COPD, heart failure and dementia. And, of course, she is a full code. So we have to intubate this frail little soul who must have minimal quality of life anyway and so many chronic illnesses. If she survives and comes off the ventilator another crisis such as this will follow. If there had been a family member we could have discussed comfort care with them but no one was around so we had to proceed.

Variations on this theme are played out in ER's around the world every day. It saddens and sickens us.

Before you leave a comment condemning me for bad mouthing nursing homes let me say this. The state sets a caregiver to resident ratio of one nurses aide to ten residents. These are ten people who cannot do anything for themselves. The require bathing, toileting, cleaning up their toileting accidents, feeding and so on. That is an insurmountable task for one person to do. One nurse can be in charge of a whole nursing home. Ever had to pass meds for 40 people who take ten or more meds a day? It takes hours to do one med pass and then you have to start all over again.

And the corporations that run nursing homes don't care about little old Grandma and Grandpa. They care about making a buck. The staff in nursing homes are very poorly paid, therefore you can't attract and retain high quality people - for example: a nurse my hospital fired for falsifying documentation and coming to work with alcohol on her breath now works at the local SNF. Those corporations are going to hire the minimum amount of staff they can get away with. They aren't going to spend any extra on frills like continuing education etc. so there will be a tendency for the staff to be low performers that can't obtain employment elsewhere. The work is brutal. Spending all day lifting, tugging and transferring helpless adult sized people takes a harsh physical toll, staff injury is high, short staffing common.

We've come a long way towards improving staffing in hospitals, it is time to start pressuring the government to do the same for our helpless elders.

I know I promised but just this one more ok? Is this not the scariest looking woman you have ever seen? Why in the world would any surgeon consent to this and why would anyone go through multiple surgeries to achieve this look?

Saturday, December 8, 2007

Gastroenteritis

For about the last week we have been seeing about 30 people a day with severe nausea, vomiting, diarrhea and dehydration. We are admitting a lot of these people. Our days are a never-ending saga of retching, vomiting, moaning and oceans and oceans of liquid stool that occurs without warning often when the patient is vomiting.

Now we are starting to see the staff getting ill with the same thing so increased patients with less staff. Fun. I am in mortal fear of vomiting so I have washed my hands so much they literally crack and bleed. I've taken to slathering them with bag balm and wearing cotton gloves to bed. Fortunately I sleep alone because sexy it is not.

We have gone through boxes of Zofran, Compazine, Reglan, Dilaudid and crates of Normal Saline.

And it is just the start of winter.

Step away from the collagen

Sorry about the PLASTIC SURGERY GONE WRONG, theme. It's like a car wreck, you just can't turn away.

I've been depressed about the holiday's this year, for someone who is not really much of a holiday person I am surprisingly bothered at the fact this will be the first year that we are not all home for the holidays. I haven't started Christmas shopping at all, i haven't started decorating.....I just can't muster any interest in the whole thing. I am sunk in inertia.

And, I am ashamed to announce, I have been reading PEOPLE magazine. Look at this picture, how about them lips? She is pumped so full of collagen that she can't even close them completely. Why in heaven's name would someone do this to themselves?

Good grief. I'll take my crow's feet and laugh lines any day over looking like a suction cup.

OK, I promise, no more. I'll return to my regularly scheduled broadcasting and keep my PEOPLE habit to myself. *snicker*

Friday, December 7, 2007

The Harsh Toll of Drug Abuse

Better living through drugs. On the right is popular singer Amy Winehouse two years ago and on the left is how she looks now. Ick! Currently in a downward spiral she has cancelled all concert dates and recently was found running around outside her home partially dressed.

Just goes to show you that being rich does not make you happy. Wonder how much longer she's going to make it.
What is so bad about growing old? Why do beautiful women think it looks better to have big carp lips and obviously fake, hard softball boobs and faces that never move like a mask instead of a few crows feet and the other accoutrement's that come with age? Frankly, I find these fake, masklike people gross. The big flappy lips, the eyebrows raised in permanent surprise, the noses that are so sharp and chiseled that you could poke someone's eye out and the boobs that look like they aren't event a part of the body. Look at the above picture for an example, Hunter Tylo was a very beautiful woman, now she looks like a charicature of a woman. Sad.

Thursday, December 6, 2007

Childhood Obesity


It's no secret that Americans are getting fatter and fatter. Children are the newest victims and here is a news story that illustrates the way of things to come.

Bariatric surgery has become a lot of hospitals new cash cow and it looks like there will be plenty of business in the years to come. It won't be long before they start adding pediatric bariatric programs.

When I was a child a large Coke was 16 ounces. Now you can get one that is 48 ounces at McDonald's. Fries came in one size, what is now the small. There were no Whoppers, Double quarter pounders, just the regular hamburger and cheeseburger. Mom's didn't work so there was a home cooked meal on the table most nights. Now mom has to work and it's easy to pick up fast food on the way home. Portions are growing and growing. Children are suffering from obesity related problems like high cholesterol, Type 2 diabetes and hypertension. I won't be surprised to see life expectancy rates start to fall. How sad is that?

Wednesday, December 5, 2007

Here is another one that kills me. A hospital is having financial difficulties, they are cutting staff, not replacing broken equipment, cutting housekeepers so cleaning is slip shod but........they hire a consulting firm for millions of dollars to tell them how to get back in the black.

LET ME HELP YOU, MORONS. DON'T SPEND MILLIONS ON SOMETHING YOU DON'T NEED.


Tuesday, December 4, 2007

JCAHO and administering meds in the ED

JCAHO came up with the brilliant idea that all medications administered in the ER had to first be reviewed by a pharmacist. Anyone that has ever worked in the hospital can tell you what a joke this is, for floor patients if you get a new, 'STAT' order it can take hours for the pharmacy to process it and release the medication, they are just as over-worked as every other department in the hospital. We see almost 300 patients a day, about 80% of them receive one or more medications. We would have to hire two or three full time pharmacists to review and process our medication orders alone. This would bring the already overcrowded ER's across the nation to a complete and grinding stop.

So ACEP, ENA etc. banded together and wrote a letter basically saying - "hey, this is retarded." JCAHO agreed and said that we could continue on in our previous manner but 100% of medications had to be retrospectively reviewed by a pharmacist. That has since been revised to state if their is a licensed independent practitioner in the department that controls the ordering, preparation and administration the medications do not have to be reviewed.

Here is the link for a telephone conference transcript that addresses this issue.

Monday, December 3, 2007

Asystole ain't always the end

This post over at Nurse Kelly's reminded me of my first experience with a patient surviving asystole.

It was back in my ICU career. I was taking care of an adorable elderly gentleman who looked remarkably like Santa Clause, he was a diabetic dialysis patient who was recovering remarkably from a bilateral aorto-bifemoral bypass. I was getting ready to transfer him to the floor and had been visiting with him and his equally adorable wife, who looked remarkably like what you would picture Mrs. Clause looking like.

He had been incontinent of a little BM for which he was profusely apologetic. I told him no big deal, I had been wanting to put the air mattress under him anyway before he went out to the floor and this would be a good time. I sent his wife out to the waiting room while we got him squared away and told her we'd be out to get her in just a few minutes.

So off she went. I rounded up a tech and we got an air mattress and all our skin cleaning supplies. The tech rolled him over and I cleaned his back side and then I rolled him over my way so she could pull out the soiled linen. When I rolled him over the red alert alarm on the monitor went off, I looked up and saw a perfectly flat line on the monitor tracing. I figured a lead had come off and looked down at the patient who was a horrible shade of grayish purple and making a noise I'd really rather not hear again.

In a moment of panic I thought 'well if I rolled him this way and his heart stopped I'll just roll him back.' which I did, almost on top of the tech who was busy changing the sheet. She kind of popped up and said "What's the matter." It really looked comical and I might have laughed if the situation wasn't so ghastly. I'm thinking I'm going to have to go out and tell his wife that we killed him changing his sheets.

I sent the tech for the crash cart and hit the code button with one hand while I grabbed the ambu bag with the other. Pretty soon the room was full of people. We slapped on the transcutaneous pacer pads and turned on the pacer and he woke right up "ow, ow, ow." He went, in time with the pacer. He had a good blood pressure too. So we tried to turn off the pacer - dead. Pacer on "ow, ow, ow." My nervous system was about done. Now his wife is calling wanting to come back. The doc's decide to go straight to the cath lab for a pacemaker. Out we go trailing his bewildered wife along behind.

The next day I came back and there he was, sitting up in bed being prepared for a transfer to the telemetry unit, the proud owner of a brand new pacemaker. So you can survive asystole.

It took a long time before I wanted to roll anyone over in bed though!

Sunday, December 2, 2007

Why I hate Christmas

The Nintendo Wii, which last month was $249 is now $500 to $600 because of a 'shortage' that is no doubt created by the manufacturer. Does anyone remember the 'Tickle Me Elmo' Christmas?

Medication Errors

This story shows that no one is immune to medication errors and how errors are caused by a combination of factors. Dennis Quaid's newborn twins were given 10,000unit per cc Heparin instead of 10 unit per cc. A pharmacy tech stocked the wrong strength and a nurse took out the vial and must not have ever looked at it, violating the most basic nursing skill taught from day one in every nursing program around the world - right drug, right dose, right route, right time and right patient.

Medication administration is fraught with potential peril. On the manufacturing end there are too many drugs that are spelled and sound similar. When the order is being written it is very easy for a doctor's sloppy handwriting to get misinterpreted. Drugs come in a variety of strengths and it is easy for the person who is restocking to put the wrong one in the wrong place. A busy nurse who is distracted by interruptions and phone calls can leave out a crucial step in the process.

Why, with all the technology available to us are we not utilizing it more? Medications need to be ordered using a computer so that the printout is legible (sorry docs, but in today's world your crappy, illegible handwriting cannot be allowed.) There needs to be a double check system in place to ensure that if the wrong drug is accidentally clicked on it will be caught. Manufacturers need to bar code all their meds, each patient needs to have a bar coded bracelet. The nurse then will have to scan the order on the MAR, scan the patients bracelet and scan the medication itself.

This won't eliminate all the potential errors but it will go a long way toward removing the element of human error in the process.

ADDENDUM: In answer to the commenter, when i say bar code, I mean the manufacturer needs to make their own unique bar code as part of the label, not a bar code that the pharmacy puts on the med AND the suggestions I made are never meant to mean that the nurse doesn't need to do all the basic checks, it is just another error prevention tool.

Saturday, December 1, 2007

A Hard Life

I went in the room to check in the ambulance patient that had just come in. The medics had already transferred her into the bed. She was probably in her late sixties, hair gray and greasy, teeth gone, cheeks sunken. She was cachectic except for her grossly distended abdomen, filled with fluid from her failing liver. Her color was the typically yellow, gray seen with that condition. I placed her on the cardiac monitor and obtained a temp and BP. She barely roused from her lethargy - her brain most likely overwhelmed from a build up of ammonia in her blood, ammonia that a healthy liver cleans out of the blood.

I gathered up my paperwork and read the ambulance run report, what I saw there made me stop in my tracks. Her birth date was the same as mine - she was forty eight!